Service model

Your Member

When your members are looking for a home loan, they should look no further than their credit union for the expert guidance, competitive pricing, and mortgage options that will help them move into a home. While your member will not see or hear the Alaska USA name, they will experience the commitment to service that each professional with the Mortgage Production Group has when matching the right mortgage to the right situation, quickly, affordably, and accurately. You keep the relationship, and your member moves into a new home with a loan from the credit union they trust.

Your Credit Union

Your members will have the ability to apply and receive initial approval online for their mortgage loan, view and print initial disclosures, obtain customized rate quotes and access a multitude of additional mortgage resources from your online application platform, customized with your credit union's color and logo. Alaska USA will assist in implementing your private-label platform and integrating it seamlessly with your existing website.

Toll-free Call Center

When your member decides to apply over the phone or has questions on the mortgage loan process, our skilled mortgage professionals will provide accurate, timely and professional support. Your member will experience the commitment to service that each professional with the Mortgage Production Group has when matching the right mortgage to the right situation, quickly, affordably, and accurately.

Product Counseling and Origination

Your member can apply for a mortgage loan online, over the phone or by toll-free fax. The Mortgage Production Group is standing by to help them start the application process, to answer your borrower's questions, and to assist in finding the loan that best fits their needs.

Processing

The Mortgage Production Group processing specialists will prepare the underwriting submission package and order all third-party services necessary to process your member's mortgage loan application. The necessary flood determination, appraisal, credit report, underwriting findings, and other documentation will be obtained to expedite each transaction.

Underwriting

With in-depth knowledge of products, programs, credit qualification and collateral requirements, the Mortgage Production Group's underwriting staff is experienced in both full manual underwriting and automated underwriting review. Underwriting can play a key role in the process by directing your members to options that will increase the likelihood of loan approval and long-term satisfaction with their chosen program.

Closing

We understand the complexity and risks associated with preparing accurate loan closing documents. The Mortgage Production Group will prepare and electronically deliver the closing documents to the selected closing agent, respond to title clearing and disbursement instructions, and clear any trailing document requirements of the investor. Properly prepared mortgage documents ensure both accuracy and efficiency, accelerating loan delivery and ensuring member satisfaction.

Managed Third-Party Services

Volume pricing benefits for third-party services are passed on to your members when you use Alaska USA for correspondent mortgage lending services. We have teamed with the best companies in the business to offer your members credit reports, flood determinations, automated underwriting, tax registrations, appraisals, title insurance, and settlement services. You and your members will benefit from the accuracy and timeliness of the services provided.

Warehouse Line of Credit

When the loan closes and it is time to fund, Alaska USA will provide funds to the escrow company through a warehouse line of credit in your credit union's name. This ensures the loan closes and funds in your credit union's name.

Alaska USA Federal Credit Union

After the loan is funded in your name, Alaska USA will promptly purchase the loan and your warehouse line of credit is balanced.

After closing, final document copying and related delivery support, as well as file review, will be performed by the Mortgage Production Group. Additionally, data will be managed as necessary to support required HMDA and 1098 reporting, and data transfer to the Mortgage Electronic Registration System (MERS) to track the recorded documents after closing.

Funds Deposited

Your credit union earns a premium on each closed loan, a profit you can use to boost rates of return on share accounts, offer lower rates on auto loans, and expand your existing product portfolio for your growing member needs.

Loan Status

You can access online status information in order to track the progress of each member's loan. As documents come in and the file moves toward closing, information is updated constantly, keeping both you and your member in the know.

Volume & Productivity Reports

Monthly and yearly productivity reports give you the opportunity to track your volume and determine the profitability of your mortgage lending services with Alaska USA.

Preapprovals

Preapproval letters are printed online from your online application portal or provided by our mortgage professionals at the request of your member. Sellers often consider offers backed by preapproval letters more seriously than those without. Allow the Mortgage Production Group to support your member's offer to purchase a home by providing a pre-approval letter to your member.

Processing Review

Quality is assured every step of the way. Your member's loan is checked at the processing level to assure that it is both compliant with regulations and the best loan available for your member's needs.

Discussion of Loan Options

With so many options available to homebuyers, sifting through them all to find a good fit can be difficult. The Mortgage Production Group's experts will guide your member to the right fit for their needs, resulting in long term loan satisfaction.